Book review :
10 Reasons Why CX/NPS® Programs Fail is a powerful book which can help organisations to understand how their CX program . A CX program must be designed with change or innovation in mind and should not be treated like another metric. The book is packed with great tips and several real-world examples which can be implemented by organisations of all sizes and industries.
More lessons have been captured and summarised succinctly in this book with the use of some very practical and thought-provoking anecdotes.
The author has well penned the 10reasons with logical facts, systematic explanation, comparative diagrams, flow charts and much more. His unique way of guiding the reader the pros and cons of CX program is outstanding.
I thoroughly recommend 10 Reasons Why CX/NPS® Programs Fail for anyone that's interested in improving customer experience through a better understanding of CX/NPS®.
Happy Reading!
Purchase : https://amzn.to/3Hmgsq0
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